Returns Policy

What’s your return policy?

We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at [info@cutestrangecreatures.com]!

Do you offer refunds?

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at [info@cutestrangecreatures.com] with photos of wrong/damaged items and we’ll sort that out for you.

Can I exchange an item for a different size/color?

At this time, we don’t offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it’s possible that an item you ordered was mislabelled. If that’s the case, please let us know at [info@cutestrangecreatures.com] within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!

We do not accept face masks due to hygienic reasons. We also do not accept downloadable software products.

To complete your return, we require a receipt or proof of purchase.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

We use a print-on-demand drop shipper to print and ship our products and this is the company which handles returns, too. To return your product, you should mail your product to one of the following facilities depending on where you are. The addresses are:

Packages sent out from US and Mexico fulfillment centers are returned to our Charlotte or Dallas facility. The correct return address will be mentioned on the order packaging. If this information isn’t for some reason available to your customer, then the returns must be sent either to Charlotte or Dallas, based on which facility is located closer to the customer. Charlotte address: 11201 Ed Brown Rd, Charlotte, North Carolina, 28273. Dallas address: 217 Wrangler Drive, Coppell, Texas 75019.
Packages sent out from a facility in Canada are returned to: Unit 3, 3500 Laird Rd, Mississauga, ON L5L 5Y4 Canada.Packages sent out from our Latvian facilities are automatically returned to Plienciema 5, Marupe, Marupes novads, LV-2167, Latvia.
Packages sent out from the Spanish facility are automatically returned to Travessía Prat de la Riba, 91-95, 08849 Sant Climent de Llobregat, Barcelona, Spain.
Packages sent out from the UK facility are automatically returned to Antar 2, Wobaston Road, Wolverhampton, WV10 6PZ.Packages fulfilled by our partner facilities in Australia are returned to: 40 Tanimbla Street, Kedron, Queensland 4031, Australia (apparel orders); 338 Albert St, Brunswick VIC 3056, Australia (non-apparel orders).
Packages fulfilled by the facilities in Japan are returned to: Komiyaji 817-3, Shinwamachi, Amakusa, Kumamoto prefecture, 863-0101 Japan (apparel orders); Ibe 15, Kunogi, Nakanoto, Kashima, Ishikawa prefecture, Japan 929-1801 (non-apparel orders).
Packages fulfilled by facilities in Brazil are returned to: Rodovia Santos Dumont, 4791 (Antigo KM 3,5), Armazém 111, Galpão 02, Empreendimento Caxias Park. Parque Paulista. CEP 25251-460. Duque de Caxias – RJ, Brasil (apparel orders & mugs); R. João Ferreira de Camargo, 714 – Jardim Mutinga. CEP 06460-060. Barueri – SP, Brasil (non-apparel orders).

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary. See delivery times here.

Share this:

Like this: